LEDGER CRM Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to the Ledger CRM mobile application and web portal (collectively referred to as the "Service"). It explains how we collect, use, process, and protect your personal information and commercial data when you access our sales management, multi-level hierarchy, and pipeline platform.

2. Information We Collect

We collect only the information strictly necessary for operational enterprise CRM workflows:

• User Account Information: Name, professional email address, phone number, designated role title, team affiliation, and cryptographically hashed passwords.
• Customer & Prospect Leads: Contact name, phone, email, university or course interest, lead stage, disposition status, and custom CRM attribute fields.
• Work Shift & Attendance Logs: Shift punch-in/out timestamps, elapsed active shift durations, work notes, and coarse device IP address for enterprise audit tracking.
• Device & Application Diagnostics: Operating system version, app version, error logs, and session tokens to ensure uninterrupted service reliability.

3. How We Use Collected Information

The collected information is used solely to provide and enhance CRM services:

• Facilitating role-based access control and organizational team hierarchy scoping.
• Distributing, assigning, and transferring sales prospects within authorized team boundaries.
• Enforcing system security policies including inactivity timeouts, auto-checkout, and session management.
• Delivering follow-up task notifications and automated speed-to-lead communication workflows.

4. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal or business data under any circumstances.

Data is strictly stored on authorized infrastructure. We do not integrate third-party advertising tracking SDKs or share customer lead profiles with advertisers or data brokers.

5. Data Security & Encryption

We implement enterprise-grade technical safeguards including:

• End-to-end transport security via HTTPS/TLS 1.3 encryption.
• One-way salted cryptographic hashing for employee authentication credentials.
• Immutable audit trails tracking all administrative data modifications, exports, and deletions.
• Strict boundaries preventing cross-team unauthorized data leakage.

6. Account & Data Deletion Requests (Google Play Policy Compliance)

In compliance with Google Play's Account Deletion Policy, users or organizational administrators may request full or partial deletion of their account and associated data:

• In-App Deletion: System Administrators can permanently delete user accounts or purge records directly via the Admin & Team Governance Hub.
• Direct Request: You may submit an account deletion request by emailing privacy@eduloomeducation.com or your organization's designated CRM administrator. Account data and shift logs will be permanently deleted or anonymized within 30 business days upon verification.

7. Children's Privacy

Ledger CRM is strictly designed for enterprise business commercial personnel and sales professionals. It is not directed at or intended for children under 18 years of age. We do not knowingly collect personal information from minors.

8. Contact Information

If you have questions, feedback, or concerns regarding this Privacy Policy or our security practices, please contact:

Data Protection Officer
Email: privacy@eduloomeducation.com
Enterprise Portal: Ledger CRM Governance Operations